Software Products provides Service and Repair on Computer Systems and Servers.
Rate Card Information.
Service and Repair Standard Base Rate $120.00 per hour.
- Billed in 15 minute increments.
- With a minimum charge of one hour. ($120.00)
- Drivable - One hour minimum. Or one hour ($120.00) for each hour of travel.
- Non-Drivable - six hour minimum. ($720.00)
Travel Time Oneway Any day or time $80.00 per hour.
- A flat rate of $60.00 to anywhere in the LA Basin each day.
- Otherwise billed in 30 minute increments ($40.00).
- 30 minute minimum charge ($40.00).
- 9am to 5pm Standard Base Rate
- 6am to 9am Standard Base Rate times 1.5
- 5pm to Midnight Standard Base Rate times 1.5
- Midnight to 6am Standard Base Rate times 2
- Over 8 hours less than 12 hours in one day. Standard Base Rate times 1.5
- Over 12 hours in one day. Standard Base Rate times 2
- Saturday first 8 hours. Standard Base Rate times 1.5
- Saturday over 8 hours less than 12 hours. Standard Base Rate times 2
- Saturday over 12 hours. Standard Base Rate times 3
- Sunday and Software Product's holidays. Standard Base Rate times 3
- Standard terms are COD (payable upon delivery of an invoice to the customer)
- Customers agree to pay a late charge of 1.5% per month of total due on all invoices over 30 days unpaid from the date the invoice was signed.
- Customers must make arrangements prior to service being performed for other than the above terms to apply.
- Service Contracts.
- In our experience, Service Contracts are ultimately unfair to one of the parties, usually the customer.
- However we believe we have found an equitable solution to the dilemma.
- Software Products will show up on a mutually agreeable schedule and perform PM (preventive maintenance) service plus any other maintenance or service required, and the customer will be charged using the rate schedule above.
- If 24 hours notice is given to cancel the scheduled call no charge will occur, otherwise minimums apply.
- So basically Software Products will show up on a regular schedule, and perform whatever service is required. No Contracts to sign, regular maintenance performed
- Fair to everybody.